What is the Kiehl’s Rewards program?
Kiehl’s Rewards is the Kiehl’s loyalty program where members enjoy exclusive offers, early access to seasonal promotions, and so much more. To join, simply provide your contact information to a Kiehl’s Customer Representative in store, or sign up online at Kiehls.ca/Rewards
How does the Kiehl’s Rewards program work?
Your member account is activated the day you enroll in Kiehl’s Rewards. Once you’ve enrolled in Love Kiehl’s Rewards, you will automatically be a Silver Wings Member.
Once you’ve enrolled in Kiehl’s Rewards, you can earn points by completing qualifying purchases at Kiehl’s Retail Stores or Kiehls.ca
Your email address is your username for your Kiehl’s Rewards account. Please be sure to use your registered email address when logging into Kiehls.ca
or referencing your Kiehl’s Rewards account in store.
How do I earn points?
Once you’ve enrolled in Kiehl’s Rewards, you can earn points by completing qualifying purchases at a Kiehl’s Retail Store or Kiehls.ca
You can also earn points by getting a consultation in a Kiehl’s Retail Store, sharing your Kiehls.ca
purchases on Facebook, and referring your friends to join Kiehl’s Rewards and shop for the first time.
$1 Spend = 1 Point
Collect points every time you buy in store or online.
(up to 4x/year)
Keep your skincare routine up to date. Receive 25 points with each skincare consultation.
(up to 4x/year)
Introduce Kiehl's to your friends and receive points when they enroll to Kiehl's Rewards and buy for the first time.
5 points per post
(up to 10x/year)
Spread your love for Kiehl’s on social media and get bonus points. At online checkout, share your purchase on Facebook from your order confirmation page.
How many times can I use each way of earning points?
For every dollar you spend, you earn 1 Kiehl’s point, without limitation. Consultation in store is limited to 4 times a year, once per quarter. Refer a friend (who enrolls to the program and makes a first purchase) is also capped at 4 times a year. Share your Purchase is up to 10 times a year.
How will I receive my Kiehl’s Reward?
Online Shoppers: You will receive a Kiehl’s Reward email. Click on the email or login to your online account and select the Reward in your shopping bag before checkout.
Store Shoppers: You will receive a Kiehl’s Reward email. Visit your neighborhood Kiehl’s Retail Store and introduce yourself to the Kiehl’s Customer Representative to redeem your Reward at purchase.
When do my Kiehl’s Rewards status / points expire?
Your tier status (Gold, Black Diamond) expires one year from the date you reached the required points treshold (150 for Gold and 450 for Black Diamond). To maintain your tier status, you must re-qualify within 365 days of your last purchase. In other words, a member must reach the required points treshold within a year of achieving a particular tier in order to maintain that tier level for another year.
Your Kiehl’s Rewards account closes after 18 months of inactivity. Your points expire with the account termination.
Can I track my Kiehl’s Rewards account online?
Yes! Log into your account on www.cinecero.com/account
and visit My Rewards to check your member account details.
How do I update my Kiehl’s Rewards account information?
Log in to My Account at www.cinecero.com/account
and update your information at any time. In store, please let a Kiehl’s Customer Representative know that you have a change to make to your account information and they can take care of it for you.
Is Kiehl’s Rewards free to join?
Yes! Simply sign up here
and enjoy exclusive offers, complimentary treats and much more!
I placed an order but I haven’t gotten points for it!
Online shoppers: points for purchases made on Kiehls.ca will be awarded once the order is shipped.
Store shoppers: points for purchases made in a free-standing store can take up to 24 hours to appear on your Dashboard.
How can I redeem my Kiehl’s Rewards’ Points?
After you have accumulated a minimum of 100 points, you can begin and continue redeeming points for purchases. In alignment with regulations, points cannot be used to discount your purchase to $0. Therefore, the minimum amount charged will be $1.
In terms of the exclusive offers and services tied to your respective tier, these are redeemable as of the start of your registration to the Kiehl’s Rewards program.
Points will automatically appear in your cart when shopping on Kiehls.ca. On the checkout page, simply enter the number of available points you would like to use to complete your purchase. In-Store, please let the Kiehl’s Customer Representative know that you are a Kiehl’s Rewards member and that you would like to use your points.
How does Recyle & Be Rewarded work?
Bring back 5 bottles* at once to your nearest Kiehl’s store to receive 50 Kiehl’s Rewards points and 1 free travel size product.**
*Maximum of 20 recycled bottles per year
**Maximum of 4 travel size products per year